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SHIPPING & RETURNS

SHIPPING POLICY

Last Updated: July 27, 2026

At Zentrah, we're committed to getting your order to you as quickly and safely as possible. Every order is handled with care to ensure your gear arrives ready to help you continue your journey of growth.

Processing Time

  • Orders are typically processed within 1–3 business days.

  • During product launches, holidays, or high-demand periods, processing times may be slightly longer.

  • You'll receive a confirmation email once your order has been shipped.

Shipping Times

Estimated delivery times:

  • United States: 3–7 business days

  • International: 7–21 business days (availability may vary by country)

Please note that these are estimates and delivery times may be affected by weather, carrier delays, customs processing, or other circumstances beyond our control.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the shipping method selected.

We may occasionally offer free shipping promotions, which will be announced on our website or social media.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Incorrect Address

Please double-check your shipping address before placing your order. Zentrah is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately. We'll do our best to update your order before it ships.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at [your email]. We'll work with the shipping carrier to help resolve the issue as quickly as possible.

Questions

If you have any questions regarding shipping or your order, don't hesitate to reach out to us at [your email].

Thank you for choosing Zentrah.

Keep ascending.

RETURN & EXCHANGE POLICY

Returns & Refund Policy

Last Updated: July 27, 2026

At Zentrah, we stand behind the quality of every product we create. If something isn't right with your order, we're here to help.

Returns

We accept returns within 30 days of delivery for items that are:

  • Unworn and unused

  • Unwashed

  • In their original condition

  • Returned with original tags and packaging

To begin a return, please contact us at [your support email] with your order number and reason for the return.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

  • Items that have been worn, washed, or damaged after delivery

  • Final sale or clearance items

  • Gift cards (if applicable)

Refunds

Once we receive and inspect your return, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.

Exchanges

If you received the wrong size or a defective item, contact us within 7 days of delivery. We'll work with you to arrange a replacement whenever possible.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please email [your support email] within 7 days of delivery. Include your order number and photos of the issue so we can resolve it quickly.

Contact

Questions about returns or refunds?

Email us at enocbzentrasupport@gmail.com.

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